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Technology Information

Smarter Balance Assessment Links

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Technology Help

Most problems require a HelpDesk ticket. However, if you are not sure, or you need troubleshooting assistance, check with a nearby tech-savvy teacher.

Bulbs or Toner - Contact Joy.

Projector, Document Camera, or Digital Camera broken? Call Maintenance for repair @ 997-7500.

How do I Create a Help Desk Ticket and Change my Password


  1. Log in with the same username an password you use to log in to your computer
  2. Once logged in, click the Applications menu (upper-left corner), and select eHelpDesk
  3. Click "Create New Ticket" in upper, left corner.
  4. Fill out the info:

Location: (Bancroft)

Group: (Usually "Computer/Printer Problem")

Assignment: (Select "Ticket Pool")

Asset: (6-digit inventory number)

Subject: (this will be the ticket title, ex: "Computer Won't Boot Up")

Note: (Describe the problem in detail. Include the make, model, and inventory #. 

Click "Save Changes" and the ticket # will appear in the upper, left corner.

  1. Changing your password is also done in the portal under File Services.

This works much better in FIREFOX than in Safari.

How do I Post Advisory Grades

Common Core State Standards Explained


Resources Common Core

If your student is having trouble in a particular area, here are some free online resources that are common core aligned and have proven to help with test prep.

LearnZillion is a learning platform that combines video lessons, assessments, and progress reporting. Each lesson highlights a Common Core standard. 
The website supplies a free online collection of more than 4,000 micro lectures via video tutorials stored on YouTube teaching all subjects. Khan Academy has delivered over 240 million lessons.

Keyboarding Links

How do I install/add a Printer?

PC users must create a HelpDesk ticket for a tech to install a printer.

Mac users can add printers using an IP address by following these steps.

Technology Handouts
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