Most problems require a HelpDesk ticket. However, if you are not sure, or you need troubleshooting assistance, check with a nearby tech-savvy teacher.
Bulbs or Toner - Contact Joy.
Projector, Document Camera, or Digital Camera broken? Call Maintenance for repair @ 997-7500.
How do I Create a Help Desk Ticket and Change my Password
Go to MyLBUSD: https://portal.lbschools.net/
- Log in with the same username an password you use to log in to your computer
- Once logged in, click the Applications menu (upper-left corner), and select eHelpDesk
- Click "Create New Ticket" in upper, left corner.
- Fill out the info:
Group: (Usually "Computer/Printer Problem")
Assignment: (Select "Ticket Pool")
Asset: (6-digit inventory number)
Subject: (this will be the ticket title, ex: "Computer Won't Boot Up")
Note: (Describe the problem in detail. Include the make, model, and inventory #.
Click "Save Changes" and the ticket # will appear in the upper, left corner.
- Changing your password is also done in the portal under File Services.
This works much better in FIREFOX than in Safari.